Q: How soon will I receive my order?
We make everything made to order at our studio in Corvallis. Orders placed Monday through Sunday usually will be filled Wednesday or Thursday of that next week. Our turnaround time is 1 to 2 weeks. Most order shipping in 5 to 8 business days via USPS first class mail. Tracking numbers are sent out prior to order shipping.
NO Refunds or Exchanges on:
--Shoes with added soles( little walker or Big runner)
--Sale Items/ Discontinued Items
-- After 30days
--on special orders
--on narrow/or other alterations
(If you send back without following these above rules for returns your return will be sent back and not processed)
If you are unsure if your product qualifies to be returned/exchanged please email me with number to find out email@example.com
If you are eligible for a return please follow link below to get label
order will be refunded(minus shipping cost) 1-3bus days from time it is received
Q: what size should I order?
SIZING INFO: Ages are just an estimate. Best way to find the correct size: Measure baby/child foot on flat hard surface. Order 3/8” inch bigger for wiggle and room to grow. Length of sole measurements from outside of shoes. Please look closely at sizing chart to select correct size prior to ordering. NEW STARRY KNIGHT SIZE CHART: measure foot on hard flat surface and add 3/8"(little less for narrow or slightly more wide)to measurement to get correct SOLE LENGTH.
Q: Coupon Codes
A: Coupon Codes Must Be entered at checkout. We can not add discount after purchase. Can not combine more than one discount per purchase. Thanks for your understanding!
Q: Lost/Stolen Package, Incorrect Address
A: If an item is lost, delayed ovr two weeks from shipping time, incorrect address, stolen we will do what will can to help you locate the package replace or refund. We are not responsible for items after they are shipped via USPS First Class Mail. Please check that your address is correct before confirming order so we can minimize lost/undeliverable packages. Thanks so much for double checking info on your account!
Q:What are the differences in the leathers?
A: leathers types updated 2023
American Hand Rubbed- Tumbleweed, Rhubarb, Russet, Coal, Dovetail, Mojave, Dune, Gingerbread- all USA hides and All finished in USA. Super soft with mostly smooth finish, hand painted coloring for a different look on every hide. 3-3.5oz soft and soft temper. Finish holds up to some wear. Very special hides!
Dakota Multi tone Pebbled with protective top coating -Sable, Latte, Chai, Sepia, Chestnut, Barley, Sahara soft tempered, holds up to good amount of wear 3.5oz soft thick
Euro Smooth - Lichen, Dusty rose, Papaya- smooth finish holds up well to some wear. Soft with soft temper. Slightly thinner leather. 3oz
Pebbled leathers are what a lot of our colors are-, River Rock, Milk, rose blush, peach,cherry, moss, Daffodil, white, cream, grey, black, camel, Sienna, big sky, navy, wheat, honey, oat, mint, beige,tea green, powder blue, oyster, smoky, key lime , . They are pretty durable, thick 3.5oz , soft and hold up to wear. The “pebbled” leathers have a top shiny coating on them that if toes are dragged across carpet and cement or wood surface can come off . This is true for ANY of the pebbled leathers and that is what almost EVERY baby shoe company uses..
Natural finishes- tribe
Matte hand rubbed Italian leather. Smooth, no top coat, slightly thinner leather 3oz., can be treated with conditioner to bring color and moisture back to hides
Waxed finish-Oak, Walnut,cedar, iron, denim, fossil
High quality Italian leathers with waxed finish . Soft and thick 3.5oz smooth finish. can be treated with conditioner to bring color and moisture back to hides
Distressed Pull-up Waxed-Sesame, Brandy
4oz High-quality European leather with a distressed pull up of effect. this is the stiffer leather that holds up Wells to wear and can be reconditioned.
Distressed American Waxed - Weathered wood, Carob, Rust 3oz Thinner softer temper with distressed character. Holds up well to wear with while being soft
Shiny Italian Leather- Caramel, Saddle. Thinner 3oz smooth shiny Slightly stiff but thinner . Slightly distressed look with a sealed finish. Holds up pretty well to wear
Metallic leathers- rose gold, platinum
Soft leather semi thick leather 3.5oz with matellic foil overlay
3-3.5oz Soft brushed suede like finish. Super soft temper and finish. Does not fold up as well to heavy wear. great for babies and newborns the softest!